Privacy & Cookies
PetVits is firmly committed to protecting the privacy of our customers. This statement is designed to advise you of the information we gather, what we use it for, who can use it and how it is stored.
This statement has been updated in light of the General Data Protection Regulations (GDPR) that are effective from 25 May 2018.
The information we collect
When you place an order, to successfully complete the transaction we need to have your name and address, email address, credit / debit card details and product choices.
Cookies are small pieces of text information that ask your computer permission to allow placement on your hard drive. Cookies do not provide us access to your computer or any information other than that which you have chosen to share with us.
We also use Google Analytics to provide information that helps us to develop the website and make sure it meets the needs of as many users as possible. The cookies used for this purpose contain no personally identifiable information and the data that is collected is used only for analytics purposes. You can click here to read Google's statement of how analytics data is handled.
None of the information collected in any of the cookies used by this website is passed to any third parties and we do not, and cannot, use it for advertising purposes.
You do not need to be a registered customer to order from this website, but by completing the registration you will have access to a greater range of functionality, including being able to view past orders, etc.
What we do with the information we collect
Primarily, the information we collect during your site visit is used to complete your order and provide you with the goods that you have ordered. This information is stored securely to enable us to complete your order, and we may use your mailing address or email address details to send you periodic special offers.
Various information about the site pages viewed in your visit, products bought, time spent on site, etc, may be used to analyse the performance of the website and gather a picture of the typical uses that the website is put to. This information is collected automatically by the site and is completely anonymous.
Who can use the information we collect
Only permanent employees of PetVits can access the information you share with us or which is collected automatically by the website. Seasonal or temporary staff do not have access to the information collected.
None of the information you share with us or which is collected automatically by the website will be made available to any third party organisations for any purposes (except where we need to pass your mailing address details to our delivery partners). We never make our customer database available to anyone else.
How we store the information we collect
The checkout pages of the website are protected by a Secure Socket Layer (SSL) , and are encrypted, using AES-256 256 bit encryption methods; this makes it very difficult for the information you enter to be intercepted by any unauthorised third party.
Once submitted, your order details are kept on a password-protected server until accessed by a member of our staff. As soon as payment has been successfully taken from your credit / debit card, details of the card are permanently deleted from our systems. We realise that some customers would prefer we retain this information to speed up the ordering process in the future, but we have taken the decision not to keep card details as an extra layer of customer data protection, following a number of high profile cases of data loss in both the public and private sector.
Your name, address and other contact details, as well as your order history, will remain on our system and we may use your mailing address or email address to periodically make you aware of relevant special offers or product launches that we feel you may find of interest.
Once you have shared your data with us, if you would prefer not to receive special offer mailings or emails from us, then please email firstname.lastname@example.org with either your most recent order number or your name and postcode and we will remove you from our mailing lists.